MODERN. RELAXED. NATURAL.

FREQUENTLY ASKED

QUESTIONS

01.

BEFORE THE BIG DAY

WHAT SHOULD WE EXPECT FROM YOU?

I believe that your wedding experience is about so much more than the big day. The excitement of the planning, the joy of the day itself and the anticipation of reliving it all as we design your album – I’m by your side throughout the whole journey! At every stage, I will be on hand to offer advice and guidance to ensure your day is captured exactly as you’d imagined. Find out more about my approach, style and coverage here.

HOW DO WE BOOK YOU?

Get in touch via my contact form and let’s book a zoom call to discuss your big day. Booking is simple and easy. Once I’ve received your signed contract and 25% booking fee, your wedding date is secured in my diary! The booking fee is non-refundable as it holds your date and future enquiries are turned away. The remaining balance is due 2 calendar months before your wedding date. If your wedding is within 2 months, the full balance is due at the time of booking.

WHERE ARE YOU BASED? HOW FAR WILL YOU TRAVEL?

I mainly work in the South of England but I’m happy to travel all over the country. Mainland UK travel within a 50-mile journey of my home in Basingstoke is included. Additional mileage will be charged at 45p per mile. For locations more than 75 miles from my home in Basingstoke, a fee of £100 per night to cover overnight expenses for the night before and night of your wedding will be added to your quote.

I provide quotes for destination weddings on a case-by-case basis. So if you want to meet me on a plane to somewhere further afield, I’d be delighted to create a bespoke quote for you.

DOES IT MATTER IF YOU HAVEN'T WORKED AT OUR VENUE BEFORE?

No, not at all. If I haven’t worked at a venue before I will factor in plenty of time to familiarise myself on the morning of the wedding and to scout the best locations for your photos. I don’t visit the venue before the day as this isn’t necessarily helpful – I judge how to best shoot your wedding according to the lighting scenario, which can vary hugely day to day.

HOW SOON DO WE NEED TO BOOK?

I’m dedicated to offering the best service to every couple, so I take on a limited number of weddings each year. I hate having to disappoint couples when I’m already booked up, so please get in touch as soon as possible to check my availability.

CAN WE HAVE AN ENGAGEMENT / PRE-WEDDING SHOOT?

Of course! Engagement and pre-wedding shoots are the perfect opportunity for us to get to know each other before the big day and for you to get comfortable in front of the camera. Some couples choose to do an engagement shoot (often using the images on save the dates or invitations), others choose to wait until closer to their wedding date. Let’s have a chat about which option is best for you! See the engagement gallery.

ARE YOU INSURED?

Yes. I have full public liability insurance and professional indemnity insurance.

HOW DOES PAYMENT WORK?

To secure your wedding date I just need a signed contract and 25% booking fee. The booking fee is non-refundable as it holds your wedding date in my diary and future enquiries are turned away. The remaining balance is due 2 calendar months before your wedding.

Chloe Caldwell Photography
Chloe Caldwell Photography
Berkshire wedding photographer

02.

ON THE BIG DAY

WILL IT BE CHLOE PHOTOGRAPHING OUR WEDDING?

Yes, it will be me. Read more about me here.

SHOULD WE HAVE A SECOND PHOTOGRAPHER?

Whilst I cover a lot of ground on the day, I simply cannot be in two places at once. A second photographer is perfect if you plan to have more than 100 guests or where you would like coverage of events happening simultaneously. For example, to capture both of you getting ready in different locations, or both perspectives when you walk down the aisle.

In terms of how it works, the role of second photographer is to help me capture the day, everything else is handled by myself, both before and after your wedding. At the end of the wedding, the second shooter hands me their memory cards and I do all of the editing in my signature style to ensure consistency.

For more guidance about whether a second photographer is right for your wedding, read this blog.

CAN WE GIVE YOU A SHOT LIST?

My style is to capture your wedding naturally; working from a shot list isn’t the best way to achieve this. I understand, however, that there may be certain shots that you’ve got your heart set on, so during our pre-wedding consultation we can discuss any special requests you have.

DO YOU DO GROUP PHOTOGRAPHS?

Yes, they are an important part of most weddings. That said, group photos usually take longer than you’d think – time that you (and your guests!) would rather spend enjoying your drinks reception! To make sure we can capture the shots as efficiently as possible and let you get on with enjoying your day, during your pre-wedding consultation we will work together to create a plan.

As a guide, I recommend having no more than 10 group shot combinations. But don’t worry, if there’s a shot you’re really keen to include, we’ll make sure it happens!

DO YOU HAVE BACK-UP EQUIPMENT?

Yes. On the day I carry two camera bodies and multiple lenses on me at all times. My cameras both have dual memory card slots – this means that if one card corrupts, we have a back up copy of every single shot taken. Following the wedding, I immediately back up all files to two external hard drives and the cloud (so if you’re counting, by this point we’ve got five back ups of your files!).

I’ve never had a technical issue occur, but in the event that it does, I’m covered!

OUR DAY IS OVERRUNNING AND WE NEED YOU TO STAY LONGER THAN OUR AGREED COVERAGE HOURS. WHAT DO WE DO?

I understand that timings at weddings don’t always go to plan. Where I’m able to, I will always try to accommodate your request to stay longer if needed to capture key events on the day. In the event that this happens, just have a quick chat with me to see what we can do. Additional hours of coverage will be charged as per the rate in my current pricing brochure. I will send you an invoice for payment after your day, so that you don’t need to worry and can continue to enjoy your celebration!

WHAT IF YOU CAN'T MAKE IT DUE TO AN UNEXPECTED REASON?

I have never missed a wedding. But in the unlikely event that an unforeseen circumstance (illness, car accident, etc) means I’m unable to attend, I work with a network of experienced photographers and would do everything in my power to provide emergency cover.

03.

AFTER THE BIG DAY

HOW LONG WILL WE HAVE TO WAIT AFTER THE WEDDING FOR OUR PHOTOS?

I know you’ll be so excited to see your photos after your big day, which is why I include a sneak peek in each of my collections. Soon after your wedding, usually within 48 hours, I’ll send you around 20 fully edited digital photos, so that you can quickly share the big day with friends, family and across social media. They’re also perfect for ordering thank you cards.

Typically, your full online image gallery will be ready 6 to 8 weeks following the wedding. This may be slightly longer during peak times. If you need them sooner, I offer the option to add expedited ‘honeymoon’ image delivery to your package, which means you’ll receive your full online gallery within 2 weeks of your wedding date.

HOW MANY IMAGES WILL WE RECEIVE?

The number of images you’ll receive depends on a number of factors, such as whether you opt for a second photographer and the number of hours of coverage. Typically, I deliver 500-700 digitally perfected images per wedding.

WILL WE RECEIVE BLACK AND WHITE EDITS OF OUR IMAGES?

As part of your final gallery, you will receive a selection (typically around 10-20%) of images in a classically beautiful black and white edit. I cannot guarantee how many this will be before I’ve shot your day because, quite simply, some images look better in colour and some in black and white! I only deliver to you the absolute best images, so part of my editing process is to determine which version is best.

DO YOU AIRBRUSH YOUR PHOTOS?

During the editing process, I will gently retouch your portraits to smooth skin and correct blemishes. My editing style creates glowing skin, whilst making sure you still look like yourself!

DO YOU OFFER WEDDING ALBUMS?

Yes! And they are just beautiful. I personally design every album and each is handmade using only the finest materials in the most luxurious of finishes. Find out more here.

DO WE GET IMAGE USAGE RIGHTS?

Yes. You will have full personal usage rights.

CAN WE SHARE THE IMAGES ON SOCIAL MEDIA?

Absolutely! I love seeing the images shared across social media. I just request that you please don’t put any filters on them. If you’d like to tag my page too that would be great! It’s not essential but I do really appreciate it.

CAN WE HAVE THE RAW FILES?

No, I’m sorry but I don’t make the RAW files available. I’d like to explain to you why this is the norm in the photography industry. First of all, RAW files need specialist programmes to even open, which means they’re completely inaccessible to most people. Secondly, unlike JPEGs, RAW format is designed to be processed and edited, which means that they are an unfinished product and therefore not representative of my finished work. Editing is crucial to make sure the images look perfect and in line with the portfolio upon which you’ve hired me. To deliver RAW files would be like a florist handing you single stem flowers instead of a bouquet – it’s a half-finished product and not the service you’ve paid for.

clock barn wedding photographer