BEFORE THE BIG DAY
WHAT SHOULD WE EXPECT FROM YOU?
I believe that your wedding experience is about so much more than the big day. The excitement of the planning, the joy of the day itself and the anticipation of reliving it all as we design your album – I’m by your side throughout the whole journey! Find out more about my approach, style and coverage here.
HOW DO WE BOOK YOU?
Get in touch via my contact form and let’s book a zoom call to discuss your big day. Booking is simple and easy. Once I’ve received your signed contract and 25% booking fee, your wedding date is secured in my diary!
WHERE ARE YOU BASED? HOW FAR WILL YOU TRAVEL?
I mainly work in the South of England but I travel all over. All travel and accommodation expenses within mainland England and Wales are included.
I’m happy to provide quotes for destinations outside of mainland England and Wales on a bespoke basis.
DOES IT MATTER IF YOU HAVEN'T WORKED AT OUR VENUE BEFORE?
Not at all! If I haven’t worked at a venue before I factor in plenty of time to familiarise myself on the morning. I don’t visit the venue before the day as this isn’t necessarily helpful – I judge how to best shoot your wedding according to the lighting scenario, which can vary hugely day to day.
Read more about why it doesn’t matter if I’ve worked at a venue previously here.
HOW SOON DO WE NEED TO BOOK?
I’m dedicated to offering the best service to every couple, so I take on a limited number of weddings each year. I hate having to disappoint couples when I’m already booked up, so please get in touch as soon as possible to check my availability.
CAN WE HAVE AN ENGAGEMENT / PRE-WEDDING SHOOT?
Of course! Engagement and pre-wedding shoots are the perfect opportunity for us to get to know each other before the big day and for you to get comfortable in front of the camera. Some couples choose to do an engagement shoot (often using the images on save the dates or invitations), others choose to wait until closer to their wedding date. Let’s have a chat about which option is best for you.
ARE YOU INSURED?
HOW DOES PAYMENT WORK?
To secure your wedding date I just need a signed contract and 25% booking fee. The booking fee is non-refundable as it holds your wedding date in my diary and future enquiries are turned away. The remaining balance is due 2 calendar months before your wedding. If your wedding is within 2 months, the full balance is due at the time of booking.
ON THE BIG DAY
WILL IT BE CHLOE PHOTOGRAPHING OUR WEDDING?
Yes, unless we’ve agreed otherwise, it will be me. Read more about me here.
If I’m unavailable for your wedding date, I may be able to offer you the option of an associate photographer. This is where another photographer captures your day, but everything else is handled by myself, both before and after your wedding. After the wedding, the associate photographer sends me the memory cards and I do all of the editing and post-production to deliver your images in my signature style.
All associate photographers who work as part of the Chloe Caldwell Photography team are professional, experienced wedding photographers in their own right and work with a similar approach and style to Chloe.
SHOULD WE HAVE A SECOND PHOTOGRAPHER?
Whilst I cover a lot of ground on the day, I simply cannot be in two places at once. A second photographer is perfect if you plan to have more than 100 guests or where you would like coverage of events happening simultaneously. For example, to capture both of you getting ready in different locations, or both perspectives when you walk down the aisle.
In terms of how it works, the role of second photographer is to help me capture the day, everything else is handled by myself, both before and after your wedding. At the end of the wedding, the second shooter hands me their memory cards and I do all of the editing in my signature style to ensure consistency.
For more guidance about whether a second photographer is right for your wedding, read this blog.
CAN WE GIVE YOU A SHOT LIST?
My style is to capture your wedding naturally; working from a shot list isn’t the best way to achieve this. Trust me, I’ve done this before and don’t need a checklist telling me to capture the dress or first kiss.
I understand, however, that there may be certain shots that you’ve got your heart set on, so during our pre-wedding consultation we can discuss any special requests you have.
DO YOU DO GROUP PHOTOGRAPHS?
Yes, they are an important part of most weddings. That said, group photos usually take longer than you’d think – time that you (and your guests!) would rather spend enjoying your drinks reception! To make sure we can capture the shots as efficiently as possible and let you get on with enjoying your day, during your pre-wedding consultation we will work together to create a plan.
As a guide, I recommend having no more than 10 group shot combinations. But don’t worry, if there’s a shot you’re really keen to include, we’ll make sure it happens!
DO YOU HAVE BACK-UP EQUIPMENT?
Yes. On the day I carry two camera bodies and multiple lenses on me at all times. My cameras both have dual memory card slots – this means that if one card corrupts, we have a back up copy of every single shot taken. Following the wedding, I immediately back up all files to two external hard drives and the cloud (so if you’re counting, by this point we’ve got five back ups of your files!).
I’ve never had a technical issue occur, but in the event that it does, I’m covered!
OUR DAY IS OVERRUNNING AND WE NEED YOU TO STAY LONGER THAN OUR AGREED COVERAGE HOURS. WHAT DO WE DO?
I understand that timings at weddings don’t always go to plan. Where I’m able to, I will always try to accommodate reasonable requests to stay longer if needed to capture key events. In the event that this happens, just have a quick chat with me to see what we can do. Additional hours of coverage will be charged as per the rate in my current pricing brochure. I will send you an invoice for payment after your day, so that you don’t need to worry and can continue to enjoy your celebration!
WHAT IF YOU CAN'T MAKE IT DUE TO AN UNEXPECTED REASON?
I have never missed a wedding. But in the unlikely event that an unforeseen circumstance (illness, accident, etc) means I’m unable to attend, I work with a network of experienced photographers and would do everything in my power to provide emergency cover.
AFTER THE BIG DAY
HOW LONG WILL WE HAVE TO WAIT AFTER THE WEDDING FOR OUR PHOTOS?
I know you’ll be so excited to see your photos after your big day, which is why I include a sneak peek in each of my collections. Within just one week of your wedding I’ll send you around 20 fully edited digital photos, so that you can quickly share the big day with friends, family and across social media. They’re also perfect for ordering thank you cards.
Under normal circumstances, your full online image gallery will typically be ready around 8-10 weeks after the wedding. If you need them sooner, I offer express turnaround which means you’ll receive your full online gallery within 2 weeks of your wedding.
HOW MANY IMAGES WILL WE RECEIVE?
Typically, I deliver 500-600 digitally perfected images for a full day wedding.
WILL WE RECEIVE BLACK AND WHITE EDITS OF OUR IMAGES?
I adore black and white images. As part of your final gallery, you will receive a selection (typically around 10-20%) of images in a classically beautiful black and white edit. I cannot guarantee how many this will be before I’ve shot your day because, quite simply, some images look better in colour and some in black and white! I only deliver to you the absolute best images, so part of my editing process is to determine which version is best.
CAN YOU EDIT OUR IMAGES IN A DIFFERENT STYLE?
No. I’ve spent years perfecting my signature editing style. Everyone deserves to absolutely love their wedding photos, so if my edit isn’t quite to your taste another photographer might be a better match.
DO YOU AIRBRUSH YOUR PHOTOS?
During the editing process, I will gently retouch your portraits to smooth skin and correct blemishes. My editing style creates glowing skin, whilst making sure you still look like yourself!
DO YOU OFFER WEDDING ALBUMS?
Yes! And they are just beautiful. Find out more here.
DO WE GET IMAGE USAGE RIGHTS?
Yes. You will have full personal usage rights.
CAN WE SHARE THE IMAGES ON SOCIAL MEDIA?
Absolutely! I love seeing the images shared across social media so please do tag me!
CAN WE HAVE THE RAW FILES?
No, I don’t make the RAW files available. RAW format is designed to be processed. Editing is crucial to make sure the images look perfect and in line with the portfolio upon which you’ve hired me. To deliver RAW files would be like a florist handing you single stem flowers instead of a bouquet – it’s an unfinished product and and not representative of my work.
Where the technicalities of RAW file post-production is understood, I may consider releasing them for a fee.